Lessons	Links to Key Topics In Each Lesson
Why Start a Cleaning Business?	Introduction Why a service business Pro's Con's Be Prepared Final Thoughts
First Things First	You & Physical fitness Your Personality Your Business Name Doing Business As (DBA) Business License Business Account Federal Employer Identification Number Business Types Insurance Worker's Compensation Insurance Bonding Communications-Equipment
How To Get Your Business Started!	Advertising Business Cards Classified Ads Business Visibility Promoting Flyers Canvassing Your Territory Using Promotions Door to Door Business Alliances Credit Cards Proper Telephone Usage Salesmanship Yellow Pages Repeat Business
Getting The Customer & Closing The Sale	Your Sales Appointment First Impressions Establishing The Sale Opening Statements Getting Into The Bid The Closing Bid Finished Customer Objections Guidelines For Objections Proper Verbal Communication Customer Dodge Things To Avoid Selling Pointers Dealing With Complaints
Business Operating Details	Office Supplies Contracts Proposals Property Damage-Breakage Accounting Section Below The Books Cash/Accrual Journals Depreciation Profit & Loss Cash Flow Home Office Deduction Debts Business Gifts Team Tax Bad Checks Receipts
Getting Started With The Right Tools	Getting Started Start Checklist Tools Supplies Office Paperwork Check Acceptance
What Do You Charge? Bidding a Job	Why Bid a Job Selling Successful Bidding Develop Your Skills Bidding & Selling Common Techniques Checklist Production Tasks Team Cleaning Production Rates Job Costing Business Proposal House Cleaning Bid Spreadsheet
What To Do When Your Business Grows	Business Protection Employees Subcontracting
Getting More Work To Branch-Out	Add-On #1 Clean for Homes Add-On #2 Clean for Homes
Some "Nuts & Bolts" on Cleaning	Cleaning Basics Simple Rules & Tips
"Food For Thought" With Your Business	Goals Management Business Attitudes
Fast look-up for cleaning forms	Customer Form Section Member shortcut to download all modifiable business forms Customer Inquiry Form Customer Call Sheet Customer Invoice Customer Statement Cleaning Inspection Sheet First Cleaning Schedule Sheet Second Cleaning Schedule Sheet Cleaning Agreement Cleaning Contract Cleaning Flyers Business Cards Weekly Appointment Planner Monthly and Weekly Planning Calendar Customer Legal Forms DEMAND FOR PAYMENT NOTICE OF LIEN MECHANIC'S LIEN FINAL NOTICE BEFORE LEGAL ACTION Crew Member Form Section Crew Work Application Job Applicant and Comparison Table Independent Contracting Agreement Crew Cleaning Handbook Crew Work Rules Crew Payroll Calculator Equipment Inventory Sheet (Sign-off) Janitorial Office Maintenance Schedule

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